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I think the idea that it is made from recycled polyester is good and the fact that we're putting recycling to another use is fantastic.

Alice, High School Pupil

Deliveries in the UK

What Shipping Methods Are Available?

For orders below £50 that are placed before 1pm, the delivery charge is £2.95 and we aim for next day delivery.

For orders below £50 that are placed after 1pm, the delivery charge is £2.95, however we cannot guarantee next day delivery.

The delivery charge for orders over the value of £50 is free of charge.

Orders placed before 1pm will be aimed to be dispatched same day, orders placed after 1pm will not be dispatched until next working day.

The dates for the delivery of goods are approximate only.

The Company will not be liable for the consequences of any delay in the delivery of the Goods beyond the Company’s control.

Delivery charges will be applied according to the rates published by the Company from time to time.

Please note:

UK orders will require a signature upon delivery.

Orders placed after 1pm on Fridays or at weekend will not be dispatched until the following Monday.

Please allow 3-5 days for delivery.

 

Order Cancellations

Under the United Kingdom’s Distance Selling Regulations you have the right to cancel any order made from www.davidluke.com and we will then issue you with a full refund.

Any cancellations must be confirmed in writing within an hour of the order being placed. You must email your name, address and order number within the hour of placing the order. Upon receipt of your email we will cancel the order and reply to you confirming that your order has been cancelled. If your order has already been processed, you will need to return the order to us.

Shipping to The Channel Islands and Ireland

Our delivery charge to The Channel Islands and Ireland is £8 per order, regardless of the order value. Orders will be tracked and dispatched within 24 hours (unless the order is placed after 1pm on a Friday or at weekend. In this case, we will dispatch your order the following Monday). We cannot guarantee next day delivery. Please allow 3-5 days for delivery.

Shipping to Europe

Our delivery charge to European countries is £10 per order, regardless of the order value. Orders will be tracked and dispatched within 24 hours (unless the order is placed after 1pm on a Friday or at weekend. In this case, we will dispatch your order the following Monday). We cannot guarantee next day delivery. Please allow 3-5 days for delivery.

Shipping to other destinations

All international orders will be tracked. For international delivery costs and timescales please email: customercare@davidluke.com.

 

Returns and Refunds

Davidluke.com guarantee to refund the cost of any item you are not completely happy with when you return it to us unworn, in a saleable condition, in its original packaging with tags still attached, within 14 days of receipt.

Refunds will be credited to your original method of payment.

If you would like to return your order from anywhere in the world, please post to David Luke, Eco Works, 4 Midland Street, Ardwick, Manchester, M12 6LB. Please include a note with your name, order number and reason for return, otherwise we will be unable to process your return.

Note: The refund will be to the cost of the item only and will not include the delivery charge. Refunds will be credited to your original method of payment. Items returned are at the customer’s own cost and liability.

If the item you received is faulty, please email customercare@davidluke.com quoting your order number, your name and address, details of what is wrong with the product. You will then be contacted within 24 hours of receipt of email. Please note you must contact us within 48 hours of receiving your item.

If the item you received is incorrect, please email us within 48 hours of receiving your item, quoting your order number, your name and address, details of which item you would like to exchange it with.

I think the idea that it is made from recycled polyester is good and the fact that we're putting recycling to another use is fantastic.

Alice, High School Pupil

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